Refund policy


Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be unopened, unused, and in their original packaging with all seals intact. Due to hygiene reasons, we are unable to accept returns on opened or used beauty products.

To start a return, please contact us at grace@shopkellygrace.com and we will provide return instructions. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Opened or used beauty and personal care products (for hygiene reasons)
  • Perishable goods
  • Custom or personalised products
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK Consumer Rights — 14-Day Cancellation Right

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason, without providing a justification. Please contact us at grace@shopkellygrace.com within 14 days of receipt. Items must be returned unused and in original packaging.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at grace@shopkellygrace.com.